If you do not see the title or product in our store, please contact us at contact@plasticbooks.com. We will do everything possible to obtain it or provide you with an alternative.

If the item is still available in our catalog, the restocking time varies depending on the product and supplier.

If you need more specific information about a particular title or item, write to us at contact@plasticbooks.com and we will provide you with more precise information.

We accept the main secure payment methods for your domestic and international purchases:

• Credit and debit cards
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Charges are frequently processed in the currency of the region where you make your purchase, for your convenience.

All payments are 100% secure and comply with PCI DSS certification, which protects your data in every transaction.

Yes, registration is not required.

• Express checkout: you can complete your purchase instantly with Apple Pay, PayPal, Shop Pay, or other fast payment methods, without having to register.

• If you register: you’ll gain access to the benefits of our Plastic Books community, including exclusive discounts, rewards, and easier order tracking.

• Spain (mainland): 1–3 business days with Correos or SEUR.
• Balearic Islands: 2–5 business days with Correos.
• Canary Islands: 5–10 business days with Correos.
• European Union: 2–5 business days with UPS.
• Rest of the world: 5–15 business days, subject to customs. Duties may apply and are the customer's responsibility. You will receive a tracking number by email. More details on our shipping page.

All orders include a tracking number. We will send you an email with the number and a link to track your order once it has been processed. If you do not receive it, check your spam folder or contact us.

• Pay the full amount to secure your unit.
• Release dates are estimates; we’ll notify you by email if they change.
• Once available, we’ll ship your order with tracking.
• You can cancel before shipping in accordance with our return policy.

We’re sorry for the delay! Write to us at contact@plasticbooks.com with your order number, and we’ll check the status with the courier. We’ll keep you informed.

We want you to be satisfied with your purchase from Plastic Books. If, for any reason, you are not, you have the right to return your order.

In accordance with the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007):

• Period: you have 30 calendar days from receipt of your order to request a return, provided that the product is in its original condition (unused and with its packaging intact).
• How to do it: Write to us at contact@plasticbooks.com stating your order number and the reason for the return. We will send you the instructions for shipping the product. Once the product has been received and inspected, we will refund the amount within a maximum of 14 days, using the same payment method.
• Return costs: these are borne by the customer, unless the product arrived defective or an error was made on our part.
• Customer responsibility: you are responsible for any decrease in the product’s value if it has been handled more than necessary to check its condition or operation.

❌ We cannot accept returns of:

• Unsealed CDs, vinyl records, or DVDs, in accordance with copyright regulations (Art. 103.d, Law 3/2014).
• Personalized books (dedications, adaptations, etc.) (Art. 103.c).
• Digital content (music, eBooks, or downloadable audiobooks) once downloading has begun and the loss of the right of withdrawal has been accepted (Art. 103.m).

Send us clear photos of the damage and the packaging at contact@plastic-books.com. We will assess the case and arrange a replacement or refund, including shipping costs, as appropriate.

• You must be over 18 and provide the requested information (name, email, etc.).
• We use certified platforms and document the prize draws with recordings.
• We notify the winners via social media; you have 30 days to claim your prize.
• Data is managed in accordance with the GDPR and deleted within 90 days. More details are available in our legal terms.

Your privacy is key. We use certified payment gateways (PCI DSS) and comply with the GDPR. We do not share your data with third parties, except to process orders (such as shipping). You can access, correct, or delete your data by contacting contact@plastic-books.com.

For inquiries about any aspect, you can contact us using our contact form at the bottom of this page or by email:

Email: contact@plasticbooks.com

We will respond as soon as possible!